Service Terms & Policies

1. Booking & Payment

Booking

Sessions are booked in advance through:

  • Message and iMessage

  • Website form

  • Email

You will receive confirmation of your session time once the booking is accepted.

Payment

Payment is required before the session to secure your spot.  

Accepted methods: bank transfer, PayPal, or cash.

2. Cancellation & Rescheduling

24‑hour policy

You may cancel or reschedule your session up to 24 hours in advance without any fee.

Late cancellations

Cancellations made within 24 hours of the session time are non‑refundable.

No‑shows

If you do not attend the session and do not notify me, the session is considered completed and non‑refundable.

Rescheduling

If you need to reschedule, I will do my best to accommodate your new time.

These boundaries ensure that both of us can show up with presence and respect.

3. Session Format

You may choose:

  • Online (Teams / Google Meet)

  • In‑person (depending on location)

Both formats offer the same depth, safety, and quality of experience.

4. Confidentiality

Everything you share in our sessions is held in strict confidence.  

I do not record sessions, and I do not share your information with anyone.

The only exception is if there is a clear and immediate risk of harm to yourself or others, in which case I may need to take appropriate steps to ensure safety.

5. Coaching vs. Therapy

A Deep Integration Session is coaching, not psychotherapy.

This means:

  • I do not diagnose or treat mental health conditions

  • I do not offer crisis intervention

  • I do not replace clinical or medical support

If you are currently in therapy or under medical care, this work can complement it, but it does not substitute it.

6. Your Responsibility

This work is a collaboration.  

You are responsible for:

  • Your emotional and physical well‑being

  • Your decisions and actions inside and outside the session

  • Communicating your needs, limits, and boundaries

I will support you with clarity, depth, and presence — but the transformation belongs to you.

7. My Responsibility

I commit to:

  • Creating a safe, grounded, non‑judgmental space

  • Holding your story with respect and confidentiality

  • Bringing my full presence, training, and experience

  • Supporting you with clarity, depth, and cultural sensitivity

  • Staying within my professional scope

This is a space built on trust, integrity, and care.

8. Refund Policy

Sessions are non‑refundable once completed.  

If you feel the session did not meet your expectations, you are welcome to share your experience with me — your feedback matters.

9. Language Options

Sessions are available in:

  • English

  • Mandarin

  • French

You may switch languages at any time during the session.

10. Ethical Standards

I follow professional coaching ethics, including:

  • Respect for autonomy

  • Non‑judgment

  • Cultural sensitivity

  • Clear boundaries

  • Confidentiality

  • Integrity in communication

This ensures that the space remains safe, ethical, and aligned with your well‑being.

Final Note

These terms are not about restriction —  

they are about creating a container where deep work can happen safely.

A space where you can arrive as you are,  

and leave a little more like yourself.